Dispatch times, delivery and your rights
We're based in Northern Ireland and ship via Royal Mail. Orders placed before 1pm, Monday to Friday, are dispatched the same working day; orders placed after 1pm, or over the weekend, go out the next working day.
If we're ever running behind — for example during Black Friday or the Christmas rush — we'll post a notice on the site so you know before you order, not after.
Once dispatched, Royal Mail's own estimates apply:
These are Royal Mail's own delivery estimates, not a guarantee — we can't promise an exact delivery day, and delays with the courier are outside our control.
Royal Mail doesn't collect or deliver on bank holidays, so dispatch and delivery can run a day or two later around them. As a Northern Ireland business, our working week follows the Northern Ireland bank holiday calendar, which isn't identical to England, Scotland or Wales — for example, St Patrick's Day (17 March) and the Twelfth (12 July) are bank holidays here but not across the rest of the UK. If a bank holiday is going to affect your order, we'll flag it on the site.
If your order contains a pre-order item alongside in-stock items, we hold the whole order and dispatch everything together once the pre-order arrives with us. If you'd rather get your in-stock items straight away, place the pre-order as a separate order.
We want you to be completely happy with your purchase. If something isn't right, here's how we handle it.
You can change your mind about a sealed product (booster boxes, ETBs, booster packs, starter decks, etc.) within 14 days of receiving it, as with any online order. To return one:
Because the contents of sealed product are randomised, opening it means we can no longer verify what's inside or resell it — so once a seal is broken, its value is gone and we're not able to offer a refund for it. Please keep sealed product sealed until you're sure you want to keep it.
Changed your mind? You can return a single card within 14 days of receiving it, for any reason, as long as it comes back to us in the same condition it was sent in. Return postage for a change-of-mind return is at your cost.
Something wrong with your order? If a card arrived in a significantly different condition to how it was listed (e.g. listed as NM but received as HP), the wrong card was sent, or it arrived damaged in transit, let us know as soon as you can — ideally within 48 hours, and always within 30 days of delivery — with photos of the card and your order number, and we'll put it right at our cost.
If your order arrived damaged or you received the wrong item, we sincerely apologise. Please email mystichallowshop23@gmail.com with:
Let us know as soon as you can — ideally within 48 hours of delivery, and always within 30 days — and we will arrange a replacement or full refund, your choice, as quickly as possible, including any return postage costs.
Return postage is at your cost for a change-of-mind return. We strongly recommend using a tracked service, as we can't be responsible for items lost in return transit.
Once your returned item is received and inspected, we will process your refund within 5 business days. The refund will be issued to your original payment method.
Please allow a further 3–5 working days for the funds to appear in your account, depending on your bank.
Your original delivery charge is refunded if you're cancelling within the 14-day change-of-mind period, or if the item was faulty, damaged in transit, or sent in error. The cost of posting the item back to us is covered by you for a change-of-mind return, and by us if the return was due to our mistake or a fault.
Nothing in this policy affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If you have any questions about your rights, the Citizens Advice website (citizensadvice.org.uk) is a helpful resource.
Have a question about a return? Get in touch and we'll be happy to help.