Privacy Policy

1. Who We Are

Mystic Hollow ("we", "our", "us") is a UK-based trading card game retailer. Our contact email is mystichallowshop23@gmail.com.

2. What Information We Collect

When you use our website or place an order, we may collect:

• Account information: name, email address, and password (stored locally in your browser)
• Order information: delivery name, address, country, and items purchased
• Technical data: browser type, pages visited, and browsing preferences stored locally via localStorage

We do not collect or store payment card details — these are handled entirely by our payment processor.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Communicate with you about your orders
• Manage your account and wishlist
• Improve the website and our products
• Comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Cookies and Local Storage

Our website uses browser localStorage to store your cart, wishlist, account session, and preferences. We do not use third-party tracking cookies. When you accept cookies via our banner, you consent to this local storage of data to improve your shopping experience.

You can clear this data at any time via your browser settings.

5. Data Retention

Account and order data is stored locally in your browser and remains until you clear your browser data or delete your account. We retain email correspondence for up to 2 years for customer service purposes.

6. Your Rights (UK GDPR)

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, email us at mystichallowshop23@gmail.com.

7. Security

We take reasonable technical measures to protect your information. However, as data is primarily stored in your browser's localStorage, you are also responsible for keeping your device and browser secure.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via the website. Continued use of Mystic Hollow after changes constitutes your acceptance of the updated policy.

9. Contact

If you have any questions about this Privacy Policy, please contact us or email mystichallowshop23@gmail.com.